Shipping Policy
Shipping Policy
At CAST Professional Hair, we aim to dispatch all orders as quickly and efficiently as possible.
Order Processing
Orders are typically processed and dispatched within 1–2 working days. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information where applicable.
Delivery
Delivery times may vary depending on the shipping method selected at checkout and the delivery location.
Please note that once an order has been dispatched, delivery times are the responsibility of the courier and may occasionally be affected by delays outside of our control.
Order Collection
Customers who choose local collection will receive a notification once their order is ready to be collected.
Please wait until you receive your collection confirmation before attending to collect your order. When collecting, please provide your order name or confirmation so our team can locate your order quickly.
If someone else will be collecting the order on your behalf, please notify us in advance so we can release the order to them.
Incorrect Shipping Details
Customers are responsible for ensuring that all shipping information is entered correctly at checkout.
CAST Professional Hair cannot be held responsible for orders that are delayed, lost, or delivered to the incorrect address due to incorrect information being provided.
Lost or Delayed Parcels
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will work with the courier to investigate the issue and assist in resolving the situation as quickly as possible.